FAQ
Frequently Asked Questions
Are your peptides research grade or pharmaceutical grade?
All HelixGen Labs products are sold strictly as reference-grade research compounds for in-vitro laboratory use. They are not pharmaceuticals or medical devices and are never intended for human or veterinary use.
How do I know the purity claims are real?
Every order includes a lot-specific COA from an independent analytical laboratory.
How fast do orders ship?
Same business day if placed before 2 PM EST, with 24-48 hour standard dispatch.
What is your return policy?
If a product fails to meet COA spec, full refund or replacement. Sealed vials returnable within 14 days for store credit.
How should I store the peptides?
Lyophilized at -20°C; reconstituted at 2-8°C, use within 30 days.